Our fees and how you will be charged
We charge between 15% and 25% plus VAT on any money you get back from your bank per case
You don’t pay anything unless you’re successful in getting money back.
We don’t ask for payment until you get the money back.
Our fee is capped at £10,000 plus VAT for larger cases. Cases are capped where you get back £66,666 or more.
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FCA Regulated
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UK's best-rated
A “case” is defined by the number of banks we need to contact and the number of different scams we are helping you with. We do not count a case as separate if we are contacting different banks about the same money (e.g. we have cases against the bank you sent the money from and the bank you sent the money to).
A case is deemed successful once you are notified that you will receive any money back. This is usually through the sending or beneficiary bank, or through the FOS.
Money reclaimed is paid directly to you and we only expect you to pay once you’ve received your money.
Our fees are payable once you receive notification that your case is successful.